Cookie Policy
Understanding how we use tracking technologies on web-nexus.com to improve your experience with our payment processing automation platform
Last Updated: January 2025At Web Nexus, we're straightforward about how our website works. This policy explains what tracking technologies we use and why they matter for your experience with our payment processing automation services.
Our platform handles sensitive financial data for businesses across Thailand. We use tracking technologies to keep things secure, improve performance, and make sure the system works smoothly when you're managing payment workflows.
What Are Tracking Technologies?
Think of these as small pieces of data that help websites remember things about your visit. When you access web-nexus.com, certain information gets stored temporarily on your device. This happens automatically with most modern websites.
These technologies do several things. They keep you logged in when you navigate between pages. They remember your preferences so you don't have to reset everything each time. And they help us understand which features people actually use versus which ones sit ignored.
Why This Matters for Financial Services
Payment processing platforms need reliable tracking for security reasons. We monitor session activity to detect unusual patterns that might indicate unauthorized access. Without these tools, protecting your financial data would be significantly harder.
Types of Tracking We Use
Essential Operations
These run the basic functions of our platform. Authentication, security checks, session management. You can't really turn these off because the system wouldn't work. When you log into your payment dashboard, these keep track of your authenticated status across different pages.
Functional Enhancement
These remember your preferences. Language settings, dashboard layout choices, notification preferences. Things that make your experience more convenient. For instance, if you always want to see transaction data in a specific format, we'll remember that.
Performance Analysis
We track how people interact with different features. Which automation workflows get used most? Where do people get stuck in the setup process? This helps us figure out what needs improvement. The data gets aggregated so we're looking at patterns, not individual behavior.
Communication Tools
When you interact with our support team or receive system notifications, tracking helps us maintain conversation context. This means support staff can see your account history and provide relevant help without making you explain everything from scratch each time.
How We Actually Use This Information
Security Monitoring
Financial platforms are constant targets. We monitor login patterns, transaction behaviors, and access attempts. If someone tries to access your account from an unusual location or device, tracking data helps us catch that quickly.
Platform Improvements
Here's a real example from last year. We noticed people were abandoning the automated reconciliation setup halfway through. Tracking data showed us exactly where they stopped. Turned out the instructions weren't clear enough. We rewrote that section and completion rates improved significantly.
Technical Troubleshooting
When something breaks, tracking data helps us diagnose problems faster. If payment processing suddenly slows down for users in a specific region, we can identify the issue and fix it before it affects more people.
- Session duration tracking helps us detect potential security issues when sessions last abnormally long
- Feature usage patterns inform our development priorities for upcoming quarters
- Error logging helps us identify and fix bugs before they become widespread problems
- Performance metrics show us when server response times need optimization
- User flow analysis reveals where the interface creates confusion or friction
Data Retention Practices
Different types of data stay around for different lengths of time. Session data typically expires when you close your browser or log out. Preference settings stick around until you change them or delete your account.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Session Authentication | 30 minutes inactive / 8 hours maximum | Security and automatic logout protection |
| User Preferences | Until manually changed or account closure | Personalized dashboard experience |
| Analytics Data | Aggregated after 90 days | Platform improvement analysis |
| Security Logs | 12 months | Fraud detection and compliance |
Managing Your Preferences
Most browsers let you control tracking technologies through their settings. But here's the thing with financial platforms: disabling certain types will break functionality. You might not be able to stay logged in, or automated features might stop working.
Browser Controls
Chrome
Settings → Privacy and Security → Cookies and Site Data
Firefox
Options → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Edge
Settings → Cookies and Site Permissions → Cookies
If you're using strict privacy settings, you might experience issues with our platform. Payment automation requires persistent session data. Transaction processing needs accurate timestamps. Account security depends on behavior analysis.
Third-Party Services
We work with some external providers who use their own tracking technologies. This includes payment gateways, fraud detection services, and infrastructure monitoring tools. These partnerships are necessary for running a secure financial platform.
For example, our fraud detection system analyzes transaction patterns across multiple merchants. That requires some level of cross-site tracking, but it's what catches suspicious payment activity before it becomes a problem.
Data Sharing Boundaries
We don't sell your information to advertisers or marketing companies. Third parties we work with are bound by contracts that restrict how they can use data. Most of what they process is anonymized or aggregated anyway.
Updates to This Policy
Technology changes. Regulations evolve. We update this policy when our practices change significantly. Major updates get announced through your dashboard notifications and email if you're an active user.
Minor clarifications happen without notification because they don't affect how we actually handle your data. Check back periodically if you're particularly concerned about these details.
Questions About Our Tracking Practices?
If something in this policy isn't clear, or you have specific concerns about how we handle your data, reach out to our team. We'd rather answer questions than leave you uncertain about your privacy.
Contact Our Team